At LewisGale Hospital at Pulaski, we are committed to providing you with the best available healthcare along with convenient and reliable billing services.
You can reach our Patient Account Services Office toll-free at 866/422-6759, Monday - Friday, 8:30 - 5:00, or you can mail to:
HCA Patient Account Services
P.O. Box 13620
Richmond, VA 23225
It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians. We hope our Patient Account Services Office can resolve any questions that you may have. Let us know how we can best serve you.
As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.
**All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.**